SUPPORT
Therapy Equipment do not consider the sale to be the end of the package, and is always keen to maintain second to none relationships with its customers.
Therapy Equipment do not consider the sale to be the end of the package, and is always keen to maintain second to none relationships with its customers.
After Sales Support
We offer extended Warranties and excellent after sales care through the Sales Office, Technical Support and the Team of seven Area Sales Managers.
The Therapy Equipment product range is sold with the following warranties:
Product Range | Function Warranty | Accidental Damage Warranty |
Medireg | 4 Years | Not Applicable |
Multistage Regulator | 1 Years | Not Applicable |
Diamond Flowmeter | 7 Years | 7 Years |
Low Flow Flowmeter | 7 Years | Not Applicable |
Direct Dial Flowmeter | 7 Years | Not Applicable |
Old Style Pipeline Suction | 7 Years | Not Applicable |
Diamond Suction Range | 7 Years | 7 Years |
Injector Suction | 7 Years | Not Applicable |
TEK2000 Emergency Injector | 7 Years | Not Applicable |
Electric Suction | 2 Years | Not Applicable |
Comfort Range Medireg | 4 Years | Not Applicable |
Comfort Range Demand Valve | 3 Years | Not Applicable |
Rail 2000 | 1 Year | Not Applicable |
Hose Assemblies | 4 Years | Not Applicable |
All warranties are from the date of supply, and would enable the end user to return any item found to be faulty within the warranty time for a free of charge repair or replacement.
Some of the Therapy Equipment product range have recommended strip down maintenance requirements:
Product Range | Preventative Planned Maintenance | Strip Down Reconditioning |
Medireg | Annually | Every 4 Years |
Multistage Regulator | Annually | Every 4 Years |
Old Style Flowmeters | Annually | Not Applicable |
Diamond Flowmeter | Annually | Not Applicable |
Low Flow Flowmeter | Annually | Not Applicable |
Direct Dial Flowmeter | Annually | Not Applicable |
Old Style Pipeline Suction | Annually | Not Applicable |
Diamond Suction Range | Annually | Not Applicable |
Injector Suction | Annually | Not Applicable |
TEK2000 Emergency Injector | Annually | Not Applicable |
Electric Suction | Annually | Not Applicable |
Comfort Range Medireg | Annually | Every 4 Years |
Comfort Range Demand Valve | Annually | Every 3 Years |
Rail 2000 | Annually | Not Applicable |
Hose Assemblies | Annually | Every 4 Years |
Therapy Equipment is able to offer the following alternatives, when items are identified as requiring reconditioning:
Reconditioning Kits containing all parts required are available for purchase
Should this option be used, the original warranty supplied with the product will be renewed i.e. Medireg would carry a new 4 year function warranty (MAXIMUM 2 TIMES RECONDITIONING)
A discounted New for Old service is available on most mainline products i.e. enabling the end user to exchange the old unit for a brand new unit at discounted price.
It is recommended that all Therapy Equipment medical devices be checked for function on an annual basis. Instructions are available on how this check should be carried out, and is printed as part of the User Instructions supplied with each product.
Should the Hospital require assistance with carrying out this role, we are able to supply Maintenance Contracts covering our mainline products i.e. Regulators, Flowmeters, Suction Controllers and Entonox. Alternatively, we are able to supply free of charge training to Hospital engineers in the annual function check requirements.
User Support and Training
Each product is supplied with step by step instructions on the use of the product, troubleshooting and also information on any Preventative Maintenance recommended. Should further training be required, we are able to offer the following:
Therapy Equipment offer full technical training on the first line maintenance, preventative maintenance and strip-down reconditioning on our four mainline products : Old Style Flowmeters, Old Style Pipeline Suction, Medireg Range and Entonox Demand Valves.
The Training Courses are normally arranged whenever sufficient demand is generated, and are held on Hospital site. The Courses are supplied free of charge.
We would be happy to look into any issue you may have with any of our product ranges.
Repairs
Therapy Equipment Ltd is able to offer a full reconditioning and repair service, through it’s ISO 13485:2016 certified repair area. Whilst we attempt to return all items returned for repair/reconditioning as soon as possible, normal turnaround time is approximately 1-2 weeks from receipt. We would request that all items requiring repair/reconditioning are returned to the following address:
Repair Area
Therapy Equipment Ltd, Unit 1 Cranbourne Avenue, Cranbourne Industrial Estate,
Potters Bar, Herts EN6 3JN
PLEASE NOTE: We would respectifully remind customers that in accordance with the MHRA guidelines, it is illegal to send contaminated goods by post. All goods returned for repair/reconditioning should carry a Decontamination Certificate.