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Company Profile

MISSION STATEMENT

“ to manufacture and market a range of Suction and Oxygen therapy products of the highest quality, and support this with a superior sales and after-sales service. To monitor customer satisfaction and ensure continuous improvement by the continuous re-development of the product range”

Steve Munn – General Manager

Founded in 1983. Therapy Equipment, a private limited company, has built its reputation on quality and service in the worldwide marketing of a range of Suction and Oxygen Therapy products.

The company headquarters and manufacturing facility is based in Potters Bar, Hertfordshire, UK.

Therapy Equipment have designed and manufactured a range of product which is at the forefront of the latest technology. These are unique to Therapy Equipment, and cannot be purchased through any other source.

As an indication of the company confidence in all of its products, the product ranges are offered to the market with extended function warranties applicable to the lifespan of the product. In addition the new Diamond Range of Products are supplied with seven years accidental damage warranty.

A full spares and product reconditioning service is available, together with an in-house expertise which enable any technical problems to be discussed.

The company has a continuous programme of product design improvement and re-generation

The company’s Quality Management System is audited and certified to BS EN ISO 13485:2012. All manufactured Medical Devices have been independently tested and conform to the relevant British Standard, and are CE Marked in accordance with the latest Medical Devices Directive.

The company has eight sales managers who cover the whole of the UK, and are there to discuss your requirements and provide advice on your Suction and Oxygen therapy needs.

We have an extensive export network, which is dealt with through our Potters Bar office. We are always interested to hear from prospective distributors.

Contact Details

Potters Bar Headquarters:

Therapy Equipment Ltd
Unit 1 Cranbourne Avenue
Cranbourne Industrial Estate
Potters Bar
Hertfordshire
EN6 3JN
UK

General/UK Sales

Tel: 01707 652270
Fax: 01707 652622
Email sales@therapyequipment.co.uk

International Sales

Tel: +44 1707 652270
Fax: +44 1707 652622
Email debbie@therapyequipment.co.uk

Technical Support

Tel: 01707 652270
Fax: 01707 652622
Email dave@therapyequipment.co.uk

Customer Complaints

Tel: 01707 652270
Fax: 01707 652622
Email steve@therapyequipment.co.uk

Company Information

Registered Office:
Unit 1 Cranbourne Avenue
Cranbourne Industrial Estate
Potters Bar
Herts EN6 3JN
UK

Company Number: 1733885 London

VAT Registration Number: 388 7073 04


Conditions of Sale


Unless Therapy Equipment Ltd agrees in writing that other terms and conditions apply to any particular sale or supply, the Purchaser's order is accepted subject to the following terms and conditions which apply to the whole or any executed part of the order.


1. Acceptance and Delivery


a. All medical devices supplied by Therapy Equipment Ltd to the Purchaser will be delivered "Ex-Works", unless circumstances require that alternative arrangements be made. Such arrangements must be agreed in writing between the Purchaser and Therapy Equipment Ltd prior to the dispatch of any product.


b. The Purchaser shall inspect all goods immediately upon their arrival and shall, within 7 days from such inspection, give notice in writing to Therapy Equipment Ltd of any matter or thing by reason whereof it is alleged that the goods are not in accordance with the contract. If the Purchaser shall fail to give such notice the goods shall be deemed to comply in all respects with the contract and the Purchaser shall be bound to accept and pay for the same accordingly.


c. Therapy Equipment Ltd reserves the right, at its sole discretion, to make partial deliveries against any order placed by the Purchaser unless specifically agreed otherwise in writing at the time of order.


2. Warranties


a. All express or implied terms, conditions, warranties, statements, assurances or representations in relation to any goods or services ordered from, and contracted for supply by, Therapy Equipment Ltd are hereby expressly revoked unless:


i. they are expressed in these Terms and Conditions.


ii. they are necessarily implied under any applicable law having jurisdiction over the manufacture/or supply of the goods or provision of the services.


iii. they are contained in any other terms and conditions to which Therapy Equipment Ltd agrees, in writing, to be bound.


b. Devices and accessories not manufactured by Therapy Equipment Ltd but supplied by Therapy Equipment Ltd to the Purchaser are guaranteed to be free from defects in materials and workmanship in accordance with the manufacturer's warranty that accompanies the product.


c. Therapy Equipment Ltd warrants that products manufactured by Therapy Equipment Ltd will perform according to their published specifications as long as they are used on or before the specified expiry date of the product and used in accordance with the instructions for use issued by Therapy Equipment Ltd.


d. This warranty does not cover the repair of any fault or the replacement of any defective part or materials where the fault or defect was caused by the negligence, misuse, abuse, malpractice or failure to use in accordance with manufacturers instructions, by the Purchaser or its officers, employees, contractors or consultants (unless stated).


3. Limitation of Liability


a. Therapy Equipment Ltd and the Purchaser hereby agree that, to the extent permitted by law, in the event of any loss, damage or claim arising out of a breach of one or more of the warranties including the manufacturer's warranties pursuant to clauses 2 (b) and 2 (c) above, the liability of Therapy Equipment Ltd is limited to the replacement of the goods or the cost of replacement.


b. The Purchaser's property under Therapy Equipment Ltd’s custody or control will be entirely at the Purchaser's risk as regards loss or damage thereto or from whatsoever cause arising.


c. Therapy Equipment Ltd shall not be subject to nor incur, and the Purchaser hereby releases Therapy Equipment Ltd from, any claim, action or liability for consequential loss or damage to persons or property including, without limiting the generality of the foregoing, loss of use of the Goods or services or loss of profits or loss on resale arising by reason of delays, non-delivery, defective materials or workmanship, negligence or any act, matter, conduct or thing done, permitted or omitted by Therapy Equipment Ltd.


d. All rejected Goods or defective Goods shall be the property of Therapy Equipment Ltd to dispose of as it sees fit.


e. Therapy Equipment Ltd accepts no responsibility whatsoever for any Goods that have been:


i. Used for purposes other than those specified in the instructions for use that accompany the Goods


ii. Repackaged, relabeled or supplied in any way other than in the original presentation as purchased from Therapy Equipment Ltd.


iii. Tampered with in any way - including the removal of seals or opening of packaging prior to delivery to the end user.


4 Description


a. Any representation, promise, statement or description by Therapy Equipment Ltd or by any officer, employee, consultant, agent, or dealer of Therapy Equipment Ltd or any other person is expressly excluded and the Purchaser acknowledges that it has relied solely upon its own inspection, skill and judgment in placing an order for the Goods or services and not by reason of any such representation, promise, statement or description.


b. All photographs, weights, illustrations, dimensions and any other particulars given in or accompanying a quotation, or contained in descriptive literature are approximate only and deviations there from shall not invalidate the contract or be made the basis of any claim made against Therapy Equipment Ltd.  Clerical errors are subject to correction.


5 Price and Payment


a. Prices for all devices and accessories supplied by Therapy Equipment Ltd to the Purchaser are quoted net and EXW unless otherwise stated. A packing and delivery charge will be applied to each order, unless agreed otherwise in writing.


b. Payment for invoiced amounts is to be made in full within 30 days from invoice date, unless agreed otherwise by Therapy Equipment Ltd and Purchaser. Until payment in full is received, the property in the Goods remains with Therapy Equipment Ltd and, if in the Purchaser's possession, the Goods will be held by Purchaser as bailee and returned immediately to Therapy Equipment Ltd upon demand in unused and undamaged condition. The Purchaser will hold Therapy Equipment Ltd indemnified against any claim or liability in respect of the Goods in the meantime. If payment is not received by Therapy Equipment Ltd within the agreed period, Therapy Equipment Ltd reserves the right to charge interest to the Purchaser at the rate of 1.25% per month on the outstanding balance.


6 Goods


Wherever used, "Goods" includes medical devices and any associated equipment and accessories.


7 Return of Goods


Therapy Equipment Ltd 's internal Quality Standards prohibit Therapy Equipment Ltd from re-issuing or re-using returned products, where, among other factors, there is any doubt whatsoever as to whether the products have been handled strictly in accordance with the specified shipping, handling and storage requirements for the product. Therefore Therapy Equipment Ltd can only accept return of Goods for credit in instances where return is necessary because the Goods are defective due to any act or omission by Therapy Equipment Ltd.


All returns require prior notice to Therapy Equipment Ltd. The following additional conditions relating to the return of Goods for credit apply:


a. Detail:


Invoice number and Goods Return Number must be supplied with all returns.


In every case, the original invoice number and date must be quoted.


b. Packaging:


Where Goods were originally supplied by Therapy Equipment Ltd in specialised packaging, any return shall be made in that original packaging and the Goods shall be in their original and unmarked condition, complete with any instructions for use supplied.


c. Freight:


Goods returned to Therapy Equipment Ltd must be transported by the same method as that which was used to transport the goods to the Purchaser. Goods will not be accepted for credit if alternative transport methods are used.


d. Time:


Notification to Therapy Equipment Ltd of intention to return Goods must be made within 30 days of receipt by Purchaser of the Goods from Therapy Equipment Ltd.


e. Identification:


No responsibility will be accepted for any delay in processing a credit for Goods returned caused by Goods being incorrectly branded or returned without adequate identification of both sender and Goods returned.


8 Delay in Delivery and Force Majeure


a. Delivery and availability dates are estimated only and although Therapy Equipment Ltd will use its best endeavors to maintain these estimates, no liability is accepted for delay from any cause whatsoever.


b. If for any cause beyond Therapy Equipment Ltd 's control, including but not limited to any act of God, war, strike, lockout, industrial dispute, governmental or semigovernmental award, enactment or order, fire, flood, storm or tempest, delay in obtaining licences, transport, labour or materials, accidents, damage to Therapy Equipment Ltd 's works or business or those of its suppliers, Therapy Equipment Ltd is prevented from making delivery or performance at the time stipulated, Therapy Equipment Ltd shall be entitled at its option either to extend the time for delivery or performance for a reasonable period or to terminate the contract, and the Purchaser shall not in either case have any claim for damages and shall pay for all deliveries made or services performed prior to the date of such termination and all expenses incurred and monies paid by Therapy Equipment Ltd in connection with the contract.


c. Unless expressly stated otherwise, the time of delivery in any Therapy Equipment Ltd quotation represents the time at which the Goods are to be ready for despatch from Therapy Equipment Ltd 's premises and Therapy Equipment Ltd is to be allowed the further time necessary to cover transit to points of delivery. Therapy Equipment Ltd  does not accept orders under penalty for late delivery.


9 Delivery


Unless otherwise agreed, Therapy Equipment Ltd will deliver the goods by Fedex on a Standard 2 Day Delivery service. Other services are available.


2015 Carriage Charge Pricing (Up to 10KG):


Standard 2 Day Delivery

£12.50

Overnight Delivery  

£15.00

Overnight Before  12 Noon

£30.00

Overnight Before 10 AM    

£40.00

Northern Ireland Surface

£30.00

Saturday Delivery

£45.00

Guaranteed Next Day

Post Service (Small Items)

£7.50

 


10 Other


a. If these Terms and Conditions of Sale, which shall only be varied, modified or rescinded by written agreement (executed by Therapy Equipment Ltd), shall differ in any respect from the Purchaser's order or Therapy Equipment Ltd 's acceptance or confirmation of order, then these Terms and Conditions of Sale shall prevail.


b. Therapy Equipment Ltd reserves the right to refuse at its absolute discretion to extend credit to any potential Purchaser or to proceed with any order should the Purchaser's trade references be unsatisfactory to Therapy Equipment Ltd.


c. Statutory taxes and charges (such as GST, VAT or other relevant government charges) will be shown separately in the account for the sale of the Goods and the provision of the service. The amount of the taxes and charges payable in respect of a transaction will be payable by the Purchaser. No allowance will be made for input tax credits or similar credits available to Therapy Equipment Ltd. The Purchaser must indemnify Therapy Equipment Ltd in respect of all relevant taxes and charges paid and payable by Therapy Equipment Ltd  in respect of Goods and services sold to the Purchaser.


d. If by any reason of any legislation, government action or other cause beyond Therapy Equipment Ltd 's control, any tax, impost, levy, charge, duty or expenditure of any kind, which is not at present chargeable or applicable, is imposed becomes payable or applicable, or is incurred in respect of the Goods and any services hereby sold, it will be to the Purchaser's account and/or chargeable to the Purchaser by Therapy Equipment Ltd.


e. The Purchaser acknowledges and declares that the Purchaser has read and understood these terms and conditions prior to the delivery of Goods and any services.


f. These Terms and Conditions of Sale shall be construed in accordance with the laws of England.

ISO/CE Marking

Therapy Equipment Ltd's Quality Management System is externally audited and certificated to comply with BS EN ISO 13485:2012.

All manufactured medical devices are CE Marked in accordance with Medical Device Directive 93/42/EEC and Directive 2007/47/EC.

Our notified body is the British Standard Institute (No. 0086).

CE Marking
ISO-CE Marking
CE Marking
ISO 13485
ISO-CE Marking
ISO 13485

Master Indemnity Agreement

Therapy Equipment Ltd was previously added to the Register of Suppliers holding a Master Indemnity Agreement in both England and Wales. Our registration details were as follows:

NHS Purchasing and Supply Agency - Master Indemnity Agreement No. IFA189
Welsh Health Supplies - Welsh NHS Form of Indemnity No. IFA189(W)
 
We understand that NHS PASA are no longer administering this scheme, and are therefore requesting NHS Trusts to make their own arrangements. Despite this, the level of Insurance Cover remains unaltered, and we would be happy to supply confirmation of this Insurance Cover where necessary. Please do not hesitate to contact us.